Vacuum pump specialist Edwards has launched a stylish new interactive website, www.edwardsvacuum.com, which provides customers with better support, makes it quicker and easier for users to make a purchase and includes more information about the company. The simple-to-navigate website makes it easier for visitors to view and access the information they need.
The new support function provides easy access to the company's engineers and customer teams. The site features a live chat facility, enabling visitors to have real time text conversations with one of Edwards' technical specialists. This gives customers the opportunity to explain issues and ask questions, and they can use cut and paste functions to transmit documents, screenshot, or links.
New purchasing options means it is faster and easier for customers to buy products, spares and accessories. For customers in a hurry for that critical spare, there's now no need to register as they can purchase immediately with a credit card.
The website also includes more information for stakeholders and customers about Edwards and its corporate responsibilities. As a result it provides increased transparency, providing customers with reassurance they are dealing with a reputable, global company.
"Our new website has been designed to make it as easy as possible for our customers to get in touch with us, buy what they need quickly and access the information they require," says Neil Lavender-Jones, managing director, Vacuum Business, Edwards "I am pleased we can now provide visitors and customers with these additional tools to help them identify the optimum products to suit their pumping requirements."